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Support & Help

Contact us

Have questions, feedback or need help? Reach out:

  • Email: support@vinoary.com
  • We typically respond within 1-2 business days

Frequently asked questions

    How do I scan a wine?

    Tap Scan in the tab bar at the bottom and take a photo of the wine label. Vinoary uses AI to recognise the wine and fetch data automatically.

    What is included in Premium?

    Premium gives you:

    • Unlimited wine label scans
    • AI estimates for price and drinking window
    • Tasting profiles and food pairings
    • Push notifications for maturity alerts

    The free plan includes unlimited cellar storage and 15 free scans.

    How do I delete my account?

    Go to Settings → Account → Delete account. Deletion is permanent — all wines, notes and scan history are removed within 30 days.

    How do I cancel my subscription?

    You can cancel via the App Store:

    1. Open Settings on your iPhone
    2. Tap your name at the top
    3. Tap Subscriptions
    4. Select Vinoary and tap Cancel

    You keep Premium access for the remainder of the paid period.

    How accurate are price estimates?

    Price estimates are AI-generated and indicative. They may differ from actual prices. Use them as a pointer — not for financial decisions.

    My data and privacy

    Vinoary is GDPR-compliant. Your data is hosted in the EU (Frankfurt). We use no tracking cookies and never sell your data. Read more in our privacy policy.